SDWS : Breaking Down Barriers: Understanding and Addressing Ableism in Customer Service

Description

More than one in four Americans lives with a disability — some visible, many not. Yet ableism, or bias against people with disabilities, often appears in ways we don’t even recognize. From the words we choose to the systems we design, these subtle barriers can undermine equity, dignity, and belonging.

In this interactive session, participants will learn to identify both overt and hidden forms of ableism, explore their impact on customers and colleagues, and practice strategies for fostering inclusion in everyday communication and decision-making. By shifting from assumptions to awareness, staff can help create workplaces and public spaces where people of all abilities feel respected, valued, and supported.

Speaker: Tracey Crawford, CTRS, CPRP; Senior Learning Strategist of Access to Growth Learning Solutions

Must subscribe to the '26 Skills Development Webinar Series (Wednesdays) to participate in this webinar. Click Here to be directed to the registration page.