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Supervisor Symposium Sessions

Keynote: When Leadership Chooses You

Keynote

Speakers
  • Julie Wunderlin - President, The Wunderlin Company
    When Julie got started, she was certain she’d be a playwright/director/actress triple threat. Now, she’s a different kind of triple threat, but still has a deep love of connecting, listening, and helping others through facilitation, strategic planning, change management, and coaching.As President of The Wunderlin Company, Julie possesses substantial knowledge and experience helping individuals, teams, and organizations create meaningful and lasting change. Julie has collaborated with various organizations, ranging from the fine arts to global manufacturing companies. Since 2020, Julie has led or assisted in facilitating over 20 Strategic Planning projects with clients worldwide. She specializes in Virtual Facilitation, meaning she can help teams of all sizes across any geographic location productively collaborate. Julie has recently completed training with Presence Based Coaching to deepen her skill sets as a leadership coach.Julie is a proud alumna of Butler University. Before joining TWC, she worked in marketing and audience services for Tony award-winning theatres, industry-leading staffing companies, and a tent nestled in the Rocky Mountains (seriously!). Julie is a board member of Actors Theatre of Louisville, and the Louisville Youth Choir. Outside of work, she is an amateur home chef, often knitting a sweater for a loved one, and constantly trying to secure a reservation at Meesh Meesh.
Summary
What happens when leadership finds you sooner than expected? Julie Wunderlin went from being an individual contributor to the president of her company almost overnight. Thrust into a position of immense responsibility, she found herself leading people decades older, more experienced, and sometimes skeptical of her right to lead. Through moments of self-doubt, hard-earned lessons, and courageous authenticity, she learned to command respect not by pretending to have all the answers, but by leading with curiosity, empathy, and conviction. This is a story of rapid personal growth, redefining leadership on your own terms, and transforming uncertainty into confidence. Audiences will walk away inspired by her journey—and equipped with actionable insights on how to rise to leadership challenges, earn trust, and lead authentically even in the most intimidating circumstances. Learning Objectives: 1. Learn how to step into leadership opportunities with courage rather than perfection. 2. Learn practical strategies for building credibility and trust. 3. Get a clearer sense of what kind of leader you want to be, and how to grow into that role on your own terms.

Programming 101 – From Idea to Impact

Breakout 1

Speakers
  • Kimberly Barton - Superintendent of Recreation, Hoffman Estates Park District
    Kimberly Barton is the Superintendent of Recreation for the Hoffman Estates Park District. She has held a variety of roles throughout her career and has her Master’s Degree in Recreation and Facility Management. Outside of work, Kimberly enjoys practicing yoga and spending time with a good book.
  • Carol Heafey - HR and Risk Manager, Wilmette Park District
    Carol Heafey, HR and Risk Manager for the Wilmette Park District, began her career in the Parks and Recreation field over 40 years ago as a part time Camp Director before transitioning to a full time role. Having held various positions, ranging from Early Childhood Supervisor and General Recreation Supervisor to Recreation Program Manager, HR and Risk Management Specialist, and currently HR and Risk Manager, she has gained a broad perspective that most people do not experience. Carol loves to share her passion and experience for Parks and Recreation with others. In her free time, she enjoys spending time outdoors.
  • Julie Nichols - Recreation Program Manager, Park District of Highland Park
    Julie Nichols is a Recreation Program Manager with over a decade of experience in parks and recreation, focused on innovative, inclusive, and community-centered programming. She leads a diverse portfolio including youth enrichment, arts and culture, and large-scale special events, balancing creativity with strong operational and budget oversight. Known for her strategic, data-driven approach, Julie emphasizes staff development, cross-department collaboration, and sustainable program growth, with a particular passion for mentoring emerging professionals. Guided by values of being welcoming, caring, and extraordinary, she is committed to creating meaningful experiences that strengthen community connection and expand access to recreation.
Summary
This session offers a practical, end-to-end look at how recreation programs are built, launched, and sustained. Designed for new supervisors and emerging professionals, Programming 101 walks through the full program lifecycle—from generating strong, mission-aligned ideas to planning logistics, building a realistic cost analysis, and hiring the right staff. Participants will explore best practices for launching programs, maintaining quality over time, evaluating outcomes, and making informed decisions about when to refine, pause, or end a program. The session emphasizes real-world tools, financial awareness, and strategic thinking, giving attendees a clear, repeatable framework they can apply immediately in their own agencies. Learning Objectives: 1. Develop a clear, mission-aligned program concept and translate it into an actionable plan, including logistics, staffing needs, and timelines. 2. Apply basic financial tools, such as cost analysis sheets, to assess program feasibility, sustainability, and pricing decisions. 3. Evaluate programs across their lifecycle to make informed decisions about improvement, continuation, or responsible program closure.

Yes, And...Communication and Collaboration

Breakout 1

Speakers
  • Emily Todd - Facilitator, Laughter Links, LLC.
    Emily is a dynamic speaker, workshop facilitator, and certified park and recreational professionalwith a deep commitment to fostering inclusive and collaborative environments.With a career spanning over two decades dedicated to working with individuals with disabilities, Emily has a unique perspectiveon adaptability, empathy and the importance of creating a space where everyone belongs. By blending extensive experience in recreation and community building with the fun and collaborative spirit of improv, she delivers a truly unique and impactful experience that leaves a lasting impression on every group.
Summary
Teach your team to build on each other’s ideas, listen deeply and communicate clearly — even under pressure. This session focuses on creating a culture where every voice is valued and ideas are strengthened through collaboration rather than competition. Participants will explore practical strategies to navigate differing opinions with confidence and respect. Walk away with tools to foster trust, encourage open dialogue and elevate the collective performance of any team. Learning Objectives: 1. Gain a fresh perspective on inclusive communication. 2. Participate in at least 3 interactive exercises to exhibit collaboration that can be used with any team. 3. Practice curious listening and adapting to other viewpoints.

Bridging The Gap Between Social Media and Programming

Breakout 1

Speakers
  • Shelby Mepham - Aquatics Manager, Hoffman Estates Park District
    Shelby Mepham is an aquatic professional with over 10 years of progressive experience in recreation and aquatic facility management. Beginning her career in a part-time role, she advanced into full-time leadership through a strong commitment to safety, staff development, and program excellence. Shelby has extensive experience overseeing swim lesson programming, lifeguard management, risk mitigation, and daily aquatic operations. She has led hiring initiatives, developed training protocols for first-year and high school-aged lifeguards, and coordinated large-scale seasonal operations. Her hands-on leadership style, combined with a deep understanding of aquatic safety standards and community programming, positions her as a knowledgeable and practical subject matter expert. Shelby brings real-world insight into building strong teams, maintaining high safety standards, and delivering quality aquatic experiences that serve diverse community needs.
Summary
This session explores how you can strategically align their digital presence with program development to increase engagement, participation, and community impact. This session highlights practical ways to use social media platforms not just as marketing tools, but as real-time feedback channels that inform program planning, scheduling, and trends.The presentation also covers content planning, storytelling techniques, and staff collaboration strategies that ensure consistent messaging across departments. Learning Objectives: 1. How to analyze engagement data. 2. How to identify community interests. 3. How to translate online interactions into meaningful in-person experiences.

Leading Effective Meetings

Breakout 2

Speakers
  • Julie Wunderlin - President, The Wunderlin Company
    When Julie got started, she was certain she’d be a playwright/director/actress triple threat. Now, she’s a different kind of triple threat, but still has a deep love of connecting, listening, and helping others through facilitation, strategic planning, change management, and coaching.As President of The Wunderlin Company, Julie possesses substantial knowledge and experience helping individuals, teams, and organizations create meaningful and lasting change. Julie has collaborated with various organizations, ranging from the fine arts to global manufacturing companies. Since 2020, Julie has led or assisted in facilitating over 20 Strategic Planning projects with clients worldwide. She specializes in Virtual Facilitation, meaning she can help teams of all sizes across any geographic location productively collaborate. Julie has recently completed training with Presence Based Coaching to deepen her skill sets as a leadership coach.Julie is a proud alumna of Butler University. Before joining TWC, she worked in marketing and audience services for Tony award-winning theatres, industry-leading staffing companies, and a tent nestled in the Rocky Mountains (seriously!). Julie is a board member of Actors Theatre of Louisville, and the Louisville Youth Choir. Outside of work, she is an amateur home chef, often knitting a sweater for a loved one, and constantly trying to secure a reservation at Meesh Meesh.
Summary
As a leader, you use interpersonal skills to get things done. When your team works together, it will often lead to meetings. Far too frequently, meetings can turn into unfocused, unproductive time-sumps. This workshop helps you avoid the pitfalls of bad meetings and instead, develop the skills to lead effective, efficient, and even enjoyable meetings. Learning Objectives: 1. Learn the basic components of strong, productive meetings. 2. Explore six different meeting types where you can use these skills appropriately. 3. Prepare to lead effective meetings of any size or type – whether it’s the weekly staff meeting or an annual off-site planning session.

Psychological Safety in Action

Breakout 2

Speakers
  • Emily Todd - Facilitator, Laughter Links, LLC.
    Emily is a dynamic speaker, workshop facilitator, and certified park and recreational professional with a deep commitment to fostering inclusive and collaborative environments. With a career spanning over two decades dedicated to working with individuals with disabilities, Emily has a unique perspective on adaptability, empathy and the importance of creating a space where everyone belongs. By blending extensive experience in recreation and community building with the fun and collaborative spirit of improv, she delivers a truly unique and impactful experience that leaves a lasting impression on every group.
Summary
Create a culture where everyone feels safe to speak up, take risks and be themselves — essential for high-performing teams. This session explores how trust is built through everyday actions, not just policies or good intentions. Participants will reflect on the subtle behaviors that either strengthen or weaken team confidence. Leave with practical approaches to model openness, respond constructively to mistakes and foster an environment where innovation and accountability can thrive together. Learning Objectives: 1. Learn what psychological safety is. 2. Discover actions to create workplace conditions for psychological safety. 3. Understand the importance of cultivating a positive culture in the workplace.

Data Made Doable: Simplifying Your Role in Gathering & Using Data

Breakout 2

Speakers
  • Bobbi Nance - President, Recreation Results LLC
    Bobbi Nance is an expert at bringing real change to real life. Whether she’s helping park and recreation teams find value in their data, evaluate their offerings, or set a new strategy, Bobbi makes the work fun, relatable, and actually doable. She’s regularly described as both “passionate and practical,” and brings that unique mix of energy and expertise to all her work, giving people the tools to improve along with the confidence to move forward. Bobbi is a frequent presenter at schools and conferences across North America, including appearances at NRPA, Athletic Business, the American Camping Association, Oglebay’s Revenue School, and NRPA’s Directors School.
Summary
Data shows up in every corner of parks and recreation, whether it's participation numbers, budgets, facility visits, work orders, or customer feedback, but not always in a way that makes it easy to find or easy to use. With a focus on realistic, everyday approaches, this session covers both sides of the equation: gathering useful data and turning it into actionable insights. We’ll introduce a simple framework for identifying the data points that matter most when you're first starting out, share tips for collecting and finding better data, and explore ways to get more value from the reports and systems you already have. You’ll leave with straightforward tools and ideas to turn your data into an asset that helps you improve performance, strengthen decisions, and make your work stand out. Learning Objectives. 1. Evaluate current data efforts to identify gaps and opportunities for improvement. 2. Apply a simple framework to identify data points that better align with desired outcomes. 3. Identify opportunities to use data to not just inform, but inspire action.

Leading With Data: Building Buy-In for Better Results

Breakout 3

Speakers
  • Bobbi Nance - President, Recreation Results LLC
    Bobbi Nance is an expert at bringing real change to real life. Whether she’s helping park and recreation teams find value in their data, evaluate their offerings, or set a new strategy, Bobbi makes the work fun, relatable, and actually doable. She’s regularly described as both “passionate and practical,” and brings that unique mix of energy and expertise to all her work, giving people the tools to improve along with the confidence to move forward. Bobbi is a frequent presenter at schools and conferences across North America, including appearances at NRPA, Athletic Business, the American Camping Association, Oglebay’s Revenue School, and NRPA’s Directors School.
Summary
No matter how much data you collect, results won’t improve without your team’s buy-in. Simply handing out reports or dashboards doesn’t change behavior. Real progress happens when leaders use data to spark curiosity, focus attention, and drive better decisions. In this session, we’ll focus on the human side of data, including how to lead your team in understanding priorities, caring about outcomes, and taking ownership of results. We’ll address common staff reactions to new data efforts, explore how to balance empowerment with accountability, and even offer you a little tough love about your own responsibility for making it all happen. You’ll leave with practical, ready-to-use strategies to make data approachable, relevant, and motivating—so it becomes a tool for performance, not just another report. Learning Objectives: 1. Explain how staff attitudes and engagement influence the success of data-driven initiatives and overall team performance. 2. Evaluate their current approach to using data with staff and identify specific actions to strengthen buy-in, accountability, and performance improvement. 3. Anticipate staff reactions to new data efforts and respond with a mix of both accountability and empowerment'

One Summer, One Team

Breakout 3

Speakers
  • Kandice Newton - Recreation Supervisor, Village of Lincolnwood
    Kandice is a dedicated parks and recreation professional with over five years of experience specializing in youth programming. She currently oversees summer camp, but in the past has also overseen before and after school programs, creating safe, engaging, and inclusive environments for children of all ages. With a strong background in program development, staff training and management, and community engagement, Kandice is committed to fostering positive experiences that support the social, emotional, and physical growth of participants. Kandice is a Certified Park and Recreation Professional (CPRP) and actively participates in ongoing professional development to stay current with industry trends. She also serves as the REC Section Communication Director.
  • Alexandra Tagle - Recreation Supervisor, Village of Lincolnwood
    Alex Tagle is a seasoned aquatics and parks and recreation professional with extensive experience in aquatic operations, staff development, and safety management. Alex brings a strong background in leading seasonal teams, implementing industry safety standards, and promoting effective cross-departmental collaboration. Passionate about developing professional, dedicated teams, Alex fosters inclusive and supportive work environments where staff feel empowered to work together toward shared goals, while maintaining a high level of professionalism and safety.
Summary
This supervisor-focused session designed to support leaders in breaking down silos between Camp and Aquatics staff through intentional communication, aligned expectations, and shared leadership strategies. Discussion will include how supervisors can address miscommunication and actionable ways to support staff in working more cohesively. Supervisors will gain tools and strategies to implement consistent practices, reinforce mutual respect, and foster a unified staff culture. When supervisors lead with alignment and collaboration, our teams function as one and deliver a safer, smoother, and more positive summer for everyone. Learning Objectives: 1. Foster a unified, positive staff culture between departments. 2. Explain how intentional communication and aligned expectations help build professional relationships between Camp and Aquatics staff. 3. Implement practical tools to support staff in working more cohesively, promote consistency, accountability, and collaboration across program areas.

Department Head Training 101

Breakout 3

Speakers
  • Tiffany Greene - Director of Leisure Services, Elk Grove Park District
    Tiffany Greene lives in Schaumburg with her husband, Albert, and two children, McKiah (14) and Blaze (12). She enjoys traveling, photography and spending time with her family and friends. Tiffany grew up in a small farm town with only 31 students in her graduating class and went on to attend Western Illinois University where she received both her Bachelors and Masters in Recreation, Park and Tourism Administration. Early in her career she worked in the hotel industry, for a Convention and Visitors Bureau and for Western Illinois University. Tiffany and Albert moved to the “big city” of Schaumburg in the Summer of 2009, and Tiffany interviewed and accepted a position with Northbrook Park District where she worked for 8 years. She then worked at Roselle Park District as Superintendent of Recreation for 3 years. Tiffany is currently working her dream job as Director of Leisure Services with the Elk Grove Park District where she has been since February of 2020. Tiffany enjoys volunteering and is presently serving as the Women in Leisure Services National Delegate and A&F Section Education Director.
  • Kraig Owens - Director of Parks and Planning, Gurnee Park District
    Kraig currently serves as Director of Parks and Planning for the Gurnee Park District, where he emphasizes safety, thoughtful planning, fiscal responsibility, and community-centered park development. He rejoined the Gurnee Park District in 2015 and brings professional experience from multiple park districts across Illinois, including the Wheaton Park District and the Glencoe Park District. In those roles, he served as Assistant Athletic Director and Program Manager for Athletics and Camp, respectively. Kraig holds a Master of Science in Recreation, Park & Tourism Administration from Western Illinois University and maintains CPRP, CPSI, and CPO certifications. He is an active member of IPRA, NRPA, and MIPE.
  • Joan Scovic - Director of Marketing & Communications, Northbrook Park District
    Joan Scovic, CPRP, is a marketing and communications professional using her skill set to develop strategies, campaigns, and organizational branding in an innovative and fiscally responsible manner. Joan has been the Director of Marketing & Communications for Northbrook Park District since 2019, following a combined twenty years with Palatine Park District and South Barrington Park District in marketing, communications, customer service, and administrative positions. She currently serves as the Chair Elect of the IPRA Board, as a member of the Joint Editorial Committee, and as Past President of Women in Leisure Services (WILS) Chi Chapter.
  • Liz Visteen - Superintendent of Recreation, Park District of Franklin Park
    Liz Visteen is the Superintendent of Recreation for the Park District of Franklin Park, overseeing a full range of recreational programs, facilities, and community services. With more than 25 years of experience in program development, staff leadership, and strategic planning, Liz is dedicated to providing accessible, high-quality recreation. She leads initiatives that strengthen community engagement, promote wellness, and enhance the quality of life for residents of all ages. Liz is dedicated to building vibrant, connected communities through superior service and engagement.
  • Joe Zimmermann - Director of Recreation and Facilities, Buffalo Grove Park District
    Joe Zimmermann is the Director of Recreation and Facilities at the Buffalo Grove Park District, where he oversees major facilities, capital projects, and a wide range of recreation programs. He's led districtwide initiatives including SmartRec implementation, financial sustainability planning, accreditation efforts, and customer service improvements. He regularly collaborates with school districts, municipalities, and community partners to support efficient operations and long-term planning.
Summary
Are you ready to be department head? Are you sure? Well, prepare yourself for a wild ride. Learn from your peers how to navigate the transition from supervisor to department head from those who have done it. What key qualities do you need to be a good leader? How do you balance your workload while supporting your team? Speakers will share their experiences of managing teams, the skills and leadership qualities needed to succeed, on-the-job curveballs, and how the department head role fits into the overall agency. Panelists will include representatives from various departments. Learning Objectives: 1. How to navigate transition to a middle management or department head position. 2. Skills needed to succeed in a new role as a department head. 3. How middle management fits into the flow of the overall agency. '
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